FAQ | 【公式】ホテルコルディア大阪

Q What are the smoking restrictions?: A

Smoking is prohibited throughout in the all of rooms. We have a smoking area on the 8th floor for smoker.
Q What should I do if I lose my room key?: A

If you lose your room key, please contact the front desk staff.
Room key loss fee: 1100 yen (tax included)
Q Do you have a curfew?: A

The front entrance will be locked after 24:00. You can unlock it with your room key, so don't forget to bring it with you when you go out.
Q Please tell me about the lost items.: A

Please let us know the following information by phone or e-mail.
We will look for it as soon as possible after you let us know.

Phone : 06-6449-2030
Email : info@cordia-osaka.com
・Information about lost items ・Guest name・Check in date (room number if you remember)

* If you can pick it up, you can come to our hotel anytime as we are open 24/7.
* Basically lost items can be shipped to Japanese address only. If you need to ship to overseas, please let us know.
Q Is the accommodation tax charged separately?: A

The accommodation tax will be according to the accommodation fee. Please pay separately on site. (Under 7000 yen : Tax Free)
Between 7,000 yen and 14,999 yen per person per night : 100 yen
15,000 yen and 19,999 yen: 200 yen
20,000 yen or more: 300 yen
Q What credit cards are accepted?: A

Acceptable credit cards are as follows.
JCB, VISA, Master, AMEX, UC, DC, NICOS, Diners, UFJ, Saison
Q Is there any room for long stayer?: A

We welcome to guest who has a plan to long stay at our hotel. Please contact to us by e-mail (info@cordia-osaka.com)
Q Can you issue a certificate of accommodation?: A

Yes, we can but, it takes time to make it, so please let us know when you check in. We will give it to you when check out.
Q Can you issue a receipt?: A

We can issue it for payment you made here (at the front desk).
If you have already paid through another reservation site/travel agency, please contact them.
Q Please tell me the room rate for children.: A

There is no child charges(preschool). Those older than the age for co-sleeping(over 6 years old) are included in the number of adults.
Q Can I send my luggage to the hotel in advance?: A

You can send your luggage as long as you pay the shipping fee before sending.
Please do not forget to write your booking name and check in date clearly.
If you cannot do so, please let us know the address in more detail and what kind of luggage you will send.

*Please note that we cannot accept refrigerated/frozen items, dangerous goods, or cash-on-delivery items.
*Please note that we cannot keep your luggage for a long time before the check in date. We will receive it from 2-3 days before the check in date.

Adress : 1-3-25 Edobori, Nishi Ward, Osaka City, Osaka Prefecture 550-0002, Hotel Cordia Osaka
TEL : 06-6449-2030
Q Can I bring the non-guests in my room?: A

We do not allow strongly Non-guests to enter the guest room floors for the secure to the guest. Please use the lobby.
Q Can I cancel or change the reservation through a travel agency or other accommodation site?: A

1. Booking from Our official Web site : Hotel can modify directly, please request to us
2. Booking from Travel Agency site : Request to each Agency site which you made booking by yourself. (Booking.com, Agoda, Expedia, C-trip.....)
Q What is your cancellation policy?: A

Cancellation charges are as follows.
*A separate cancellation policy may be set for each accommodation plan or day.
1. Before Check-in date : 20%
2. Check-in date : 80%
3. No-show/non-arrival without contact : 100% of the accommodation fee.
Q Is it possible to stay with baby?: A

Under 7 Age is free charge (preschool child)
Q What should I do if I am late for check-in? (late check-in): A

If you arrive at the hotel after midnight, please contact us.
TEL : 06-6449-2030 or E-mail : info@cordia-osaka.com
Q Can I early check-in or late check-out?: A

Early check-in: Yes (＊it may not possible by room situations) if you want early check-in, please contact us at least a week ago from check-in date.
Time: from 13:00
Extra fee: 1 hour 1100 yen per hour (Tax included)

Late check-out: Yes (＊it may not possible by room situations)
Time: Up to 13:00, After 14:00, one night will be charged.
Price: 1 hour 1100 yen per hour (Tax included)
Q What time is check-in and check-out?: A

Check-in time is 15:00 (Last check-in: 24:00) Check-out time is 11:00.

Q Are there any bathtubs in the bathroom?: A

All rooms with shower and toilet.
Only Cordia Twin has a bathtub (bathtub), and the other rooms have a shower booth.
Q Do you have an extra bed?: A

There is an extra bed.
It is available when using a twin room for 3 people.
The rooms that can be installed are Hollywood Twin and Cordia Twin.
Q Can you do screen mirroring?: A

Available in all rooms. (＊Only I-PHONE)
Q What kind of rental equipment do you have?: A

We have the following items available for rent.
Desk lamp, iron set, charger, steam iron, curling iron, trouser press, Overseas adapters, etc.
Q Do you have pajamas (nightwear)?: A

We have separate top and bottom pajamas.
It is one size fits all.
*Please refrain from wearing pajamas and slippers outside of your room.
Q Do you have a humidifier?: A

All rooms are equipped with an air purifier with humidifying function.
Q Do you have a hair dryer?: A

Hair dryers (Panasonic Nano Care) are available in all rooms.
Q What is the amenities and equipment in the room?: A

Room amenities are as follows.

Toothbrush / Hairbrush / Razor / Shaving cream / Body towel / Disposable slippers / Cotton swab / Cotton / Shampoo / Body soap / Conditioner / Tea pack Green tea Hojicha / Cups
Q Do you have a Crib?: A

We do not have a crib
Q Please indicate the bed size.: A

The bed sizes in each guest room are as follows.

【Semi Double】
Bed size 1390mm×1900mm

【Double】
Bed size 1600mm×1900mm

【Deluxe Double】
Bed size 2400mm×1900mm

【Hollywood Twin】
Bed size 1000mm×1900mm

【Cordia Twin】
Bed size 1200mm×1900mm

【In case of sofa bed】
Bed size 1000mm×1900mm

Q Is there a restaurant in the hotel?: A

Dining 1325 is located on the first floor of the hotel.
business hours

◆Breakfast[Everyday]
6:30 to 10:00 (LO 9:30) Exclusively for hotel guests
◆Lunch [Monday to Friday]
11:30-14:00 (L.O.13:30)
◆ Dinner [Wednesday to Friday]
17:30〜22:00 (Food LO.21:00 / Drink LO.21:30)

Regular holiday
Saturdays, Sundays and public holidays
Q Please tell me about breakfast.: A

Breakfast information

Location : 1st floor
Hours : 6:30 am to 10:00 am (last entry at 9:30)
Price : 1870 yen (tax included)

1 main dish from 5 menus with Yogurt, Cereal, Fruits and Drinks

Please buy a breakfast ticket at the front desk.
Q Can I request allergen-free breakfast?: A

We are sorry but you can not request it as we may share cookware and equipment with a variety of other foods and ingredients.
Due to the risk of cross-contact, we are unable to completely prevent contamination with trace amounts of an allergen.
Please choose breakfast from the menu.

Q Do you have a large public bath?: A

There is no public bath.
Q Do you have an ice machine/vending machine/microwave?: A

Located on the 8th floor.
Q Do you have laundry service or laundromat?: A

■ Laundry service
Laundry received by 10am will be finished after 6pm on the same day.

■ Laundromat
Located on the 8th floor.
Q Do you have a pick-up service?: A

There is no pick-up service.
Q Can you arrange a taxi/chartered taxi?: A

Taxis can be arranged at the front desk. It may take some time to arrive, so please contact us in advance.
Q Do you have free Wi-Fi?: A

Yes. We have a for free wifi.
Q Can I ship my luggage from the hotel?: A

Yes. Luggage can be shipped from the hotel(Only Japan domestic) Please bring it to the front desk.
Q Do you have medicines for cough?: A

We cannot provide medicines. Based on the Pharmaceutical Affairs Japanese Law (former Pharmaceutical Affairs Law),
Q Do you have staff who can speak English/Chinese/Korean?: A

English is available.
Q Can I leave my luggage before check-in/after check-out?: A

It is possible to store your luggage before check-in time.
We will keep your luggage after checking out, so please pick it up on the day.
(You cannot keep valuables or fragile items.)
Q What about food and drink delivery?: A

The hotel does not provide food and beverage delivery service.
Guests may order their own food and beverages, but please note that the front desk will not keep or contact them.
Non-guests are not allowed to enter the guestroom floors, so please be sure to pick up your food and beverage at the lobby.

Q Are there any convenience stores nearby?: A

There is Lawson in front of the hotel.
Q Please tell me the contact address of the hotel.: A

Adress : Hotel Cordia Osaka 1-3-25 Edobori, Nishi Ward, Osaka City, Osaka Prefecture
Postal Code : 550-0002
☎：06-6449-2030
Q Please tell me how to get to Kyocera Dome from the hotel.: A

It takes about 25 minutes by train from our hotel to Kyocera Dome.

■Access from the hotel■
Osaka Metro Yotsubashi Line/Higobashi Station ⇒ Yotsubashi Station - Transfer to Osaka Metro Nagahori Tsurumi-ryokuchi Line/Shinsaibashi Station ⇒ Dome-mae Chiyozaki Station
Q Please tell me how to get to the festival hall from the hotel.: A

3 minutes walk from the hotel.
Q Please tell me how to get to Osaka Castle Hall from the hotel.: A

It takes about 30 minutes by train from our hotel to Osaka Castle Hall.

■Access from the hotel■
Osaka Metro Yotsubashi Line/Higobashi Station ⇒ Honmachi Station - Transfer to Osaka Metro Chuo Line/Honmachi Station ⇒ Morinomiya Station
Q Please tell me how to get to the hotel from the nearest station.: A

Access to the hotel from the nearest station

Right outside Hanshin Expressway Tosabori Ramp Exit
1 minute walk from Exit 5A of Higobashi Station on the Osaka Metro Yotsubashi Line.
5-minute walk from Exit 10 of Yodoyabashi Station on the Osaka Metro Midosuji Line.
Q Please tell me how to access the hotel from nearby airports.: A

Hotel access from neighboring airports.

Itami Airport:
Public transportation / Take the airport bus and get off at Osaka Station, Osaka Metro Yotsubashi Line / Nishi-Umeda Station ⇒ Higobashi Station (1 station) Exit 5A
Car／Hanshin Expressway Airport Line→To Loop Line→Tosabori IC→go straight to the left after the first traffic light (about 100m from the exit)

Kansai International Airport:
Public transportation / Take the airport bus and get off at Osaka Station, Osaka Metro Yotsubashi Line / Nishi-Umeda Station ⇒ Higobashi Station (1 station) Exit 5A
Car/Wangan Route→Hanshin Expressway Osaka Port Route (Route 16)→To Loop Line→Tosabori IC→Go straight to the left after the first traffic light (about 100m from the exit)
Q Do you have a parking lot?: A

We do not have a parking lot.
Please use nearby coin parking.
Nearest coin parking: Nishiyokobori parking lot, Tosabori parking lot

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