Q&A

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Please notify the front desk staff.
A replacement key card costs ¥1,100 (tax included).

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The entrance will be locked after midnight (24:00).
If you go out during this time, please make sure to bring your room key so you can re-enter the hotel smoothly.

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If you have lost an item, please contact us via phone or email with the following details:
- A description of the lost item
- Your full name
- Your stay period (room number, if available)
- Delivery address
- Phone number
We will assist with the search as soon as we receive your information.
Contact details:
Phone: 06-4256-2323
Email: info-hommachi@cordia-osaka.com
※If you wish to collect the item in person, our front desk is available 24 hours a day.
※Shipping is available to addresses within Japan only.

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We will charge accomodation tax. The fee is organized into four categories according to accommodation fee.
Per person, per night
￥7,000-￥14,999：￥100
￥15,000-￥19,999：￥200
Over ￥20,000：￥300

Starting from September 1, 2025, the accommodation tax in Osaka Prefecture will be revised.
This revision applies to stays from September 1, 2025 onward, regardless of the date the reservation was made or the payment was completed.
5,000 yen or more but less than 15,000 yen ⇒ 200 yen
15,000 yen or more but less than 20,000 yen ⇒ 400 yen
20,000 yen or more ⇒ 500 yen
(1 person, accommodation only, tax not included)

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We accept the following credit cards:
JCB, VISA, MasterCard, American Express (AMEX), UC Card, DC Card, NICOS, Diners Club, UFJ Card, and Saison Card.

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We ask guests to complete their payment at the time of check in.

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We can issue receipts or hand written receipts for guests who have made a payment directly at the hotel.
We cannot issue receipts if payment was made online, through travel agencies.
Please contact the travel agencies directly.

Yes, receipts can be issued for any payments made directly at the hotel.
If you completed payment in advance through an external booking site or travel agency, please request a receipt from the original booking or payment provider.

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Please inform us if you wish to have multiple rooms next to each other.
We will try our best to accommodate your request.
Please note that we may not be able to meet your request depending on vacancy and room type.

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Yes, we accept reservations by phone.
Please feel free to give us a call, and our staff will be happy to assist you.

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If you are interested in a long-term stay, please contact us by phone or email.
We apologize for any inconvenience this may cause and appreciate your understanding.

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We do not offer a separate rate for children.
Children aged 6 and above will be charged the same rate as adults.

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Yes, we can provide an accommodation certificate.
As preparation takes time, please request it at check-in.
The certificate will be issued and handed to you upon check-out.

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Please contact us if you would like to request about your room.
Please note that we may not be able to accommodate depending on vacancy.

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We accept preference of higher floors as requests.
Please note that we may not be able to accommodate depending on vacancy.

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If a minor (under 18 years old) wishes to stay alone, a consent form completed by a parent or legal guardian must be submitted at check-in.
For more information or assistance, please don’t hesitate to contact the hotel by phone or email.

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Yes, we offer baggage delivery services within Japan only.
If you would like to use this service, please inquire at the reception desk.

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Yes, we accept baggage deliveries prior to your stay.
Please ensure the shipping label includes your check-in date and the name of the guest.
Items should be sent to the following address:
4-6-14 Hommachi, Chuo-ku, Osaka 〒541-0053
Hotel Cordia Osaka Honmachi
Phone: 06-4256-2323

Please note:
- Refrigerated, frozen, or hazardous items cannot be stored.
- Cash-on-delivery (COD) and payment-collection packages are not accepted.
- For group bookings via travel agencies, please include the agency name on the shipping label.
- We do not accept online shopping deliveries.

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Yes, we offer a complimentary soda bar in the lobby on the 1st floor for all staying guests. (Sparkling and water with fruits vinegar)

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Unfortunately, we are unable to provide any medication to guests in accordance with the Pharmaceutical Affairs Law.
We kindly ask guests to prepare any necessary medicine in advance or consult a nearby pharmacy if needed.

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Please refrain from taking visitors not staying at our hotel into the guest room area. Please meet visitors at the lobby.

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Please contact the reservation source if you have made a reservation through other webistes or travel agencies.

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The cancellation fee won't be charged due to weather/traffic problems.
In case of the typhoon, it's difficult to get through on the phone.
Thank you for your understanding.

Please contact the reservation source if you have made a reservation through other webistes or travel agencies.

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The following cancellation fee will be charged.
The cancellation policy may differ depending on the plan.

A day before: 20% of accommodation fee
On the day: 80% of accommodation fee
No notification: 100% of the accommodation fee

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There are staff who can speak English.

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Yes, luggage can be stored at the reception desk before check-in and after check-out on the same day. Please collect it by 11:00 PM.
※Kindly note that we are unable to store valuables or fragile items.

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If you expect to arrive at the hotel after midnight, please contact us in advance.
TEL：06-4256-2323
Email：info-hommachi@cordia-osaka.com

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Yes, both early check-in and late check-out are available.
Early check-in: From 1:00 PM onwards
Late check-out: Until 1:00 PM
Fee:1100 yen per hour per room (tax included
Please note that availability depends on room conditions on the day, and early check-in or late check-out may not be possible in some cases.

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Check-in time is from 15:00, with the latest check-in allowed until 00:00 (midnight).
Check-out time is by 11:00.
Please note that these times may vary depending on your accommodation plan.
Be sure to check the specific details of your reservation.

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Room cleaning service is available daily between 10:00 AM and 2:00 PM.
Magnet signs are provided inside each room, with three options:
“Make up the room”
“Change towels and collect garbage”
“Do not distrub”
To indicate your preference, please select one magnet and place it on the outside of your door during the cleaning hours.

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Bathtubs are available only in the Comfort Double Room, Comfort Twin Room, Grande Room, and Premier Room.
Other room types come with shower facilities only.

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A sofa bed is available as an extra bed option, but only for the following room types:
Comfort Double Room, Comfort Twin Room, Grande Room, and Premier Room.

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Yes, pajamas are provided in all guest rooms.
Please wear it only within the guest room floors to ensure a pleasant environment for all guests.

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Yes, we provide one complimentary bottle per person.
Additionally, there is a water dispenser available at the soda bar on the first floor.

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Yes, there is a designated smoking area located on the 6th floor.
※All rooms are non-smoking.

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Yes, free Wi-Fi is available throughout the hotel.

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Our hotel does not have a dedicated parking area.
Please use nearby coin-operated paid parking lots.
Thank you for your understanding.